Our family store
A small vitamin shop that answers the telephone.
INVITE HEALTH, INC. sells vitamins and daily supplements to households from 136 Oak Drive in Syosset, NY. The shop is family-run, the order desk is staffed by people who work here, and the parcels are packed in the same building the invoices come from.
How the shop came about
It started the way most neighbourhood shops start: a family, a shelf of well-chosen products, and customers who came back because somebody remembered their name. Over the years the shelf grew, the neighbourhood spread out, and more and more of the orders started arriving by post and by telephone instead of over the counter. People moved away and kept ordering. Sons and daughters started ringing on behalf of parents.
So we put the shop online. The website you are reading is the same business, run by the same family, from the same address in Syosset. What has not changed is the way we like to do it: plain descriptions, prices you can read at a glance, and a telephone number that a person actually picks up.
A good number of our customers have been buying their vitamins for decades and know exactly what they want. Others are ordering for a parent and have no idea where to begin. Both are welcome here, and neither will be rushed off the phone.
The shop floor in Syosset. The shelves in this photograph are where the orders are picked from.
Who is actually here
The family, and what each of us does
This is a small operation. There is no department to be transferred to, because there are no departments.
The order desk
Two of us share the telephone between Mon-Fri, 8:30am-5:30pm ET. Between them they take the phone orders, chase the carrier when a parcel goes quiet, and read Supplement Facts panels out loud to anyone who asks. If you ring twice in a week you will probably get the same voice.
The packing bench
One of us is on the bench most mornings, making up the day's parcels by hand and checking each one against its order sheet before it is taped shut. Orders in before 3pm Eastern go out the same afternoon.
The paperwork
Invoices, returns, refunds and the emails that arrive overnight. The inbox at help@myhealthyhomecare.com is read every working morning and answered the same day.
What being small means for you, honestly
The good part: you get a person, the same handful of people, and a return handled by whoever picks up rather than by a policy engine. The less good part: we keep shop hours. Ring outside Mon-Fri, 8:30am-5:30pm ET and there is genuinely nobody in the building to answer — we would rather say that plainly than let a machine pretend otherwise. Email arrives at any hour and is dealt with the next working morning.
For the record
Business details, published in full
If you are checking us out before you buy — and you should — here is everything in one place. It matches what is filed with the state, what appears on your invoice, and the name that will show up on your card statement.
- Registered legal name
- INVITE HEALTH, INC.
- EIN (tax identification)
- 13-3910980
- Trading as
- Invite Health, Inc, selling RecallRise and other daily supplements
- What we are
- A retailer of vitamins and dietary supplements. We are not a pharmacy, a clinic or a medical practice, and we do not give medical advice.
- Business address
- 136 Oak Drive, Syosset, NY 11791, US
- Telephone
- +1 (516) 506-7800
- Order desk hours
- Mon-Fri, 8:30am-5:30pm ET. Closed weekends and public holidays.
- Website
- myhealthyhomecare.com
- Statement descriptor
- Charges appear on your card as INVITE HEALTH, INC
- Dispatch
- Within one business day of the order reaching us, from Syosset, NY
- Returns window
- 180 days from delivery, opened or unopened, refunded to the original payment method
- Text message programme
- INVITE HEALTH, INC. — marketing only, opt-in, up to 3 messages per month; frequency varies. Reply STOP to end it.
- Governing state
- New York
How we like to sell
Two lists, because it is easier to judge a shop by what it refuses to do than by what it promises.
What we do
- Publish the price, the quantity and the per-bottle cost on the same screen
- Take orders by telephone for anyone who would rather not type
- Read the Supplement Facts panel out loud to anyone who asks
- Email a confirmation and a tracking number for every parcel
- Take returns for 180 days without an argument
- Answer the phone ourselves, with our own names
- Keep the type large and the pages simple
What we do not do
- Make health claims, or suggest a supplement will treat anything
- Publish customer stories describing results
- Run countdown clocks, fake stock warnings or invented sales
- Enrol anybody in a repeat charge they did not ask for
- Store card details for a future charge
- Sell, rent or share mobile numbers with anyone for marketing
- Require a text message sign-up in order to buy
A word about advice
We are a retailer. We can tell you what is printed on a label, how many capsules are in a bottle, what it costs and when your parcel left the building. We cannot tell you whether a supplement is right for you, whether it interacts with something you already take, or what it might do — and we will not try. That conversation belongs with your doctor or your pharmacist, and we would far rather you had it before you order than after.
Come and talk to us
Questions about a product, an order or a return? Ring +1 (516) 506-7800 during Mon-Fri, 8:30am-5:30pm ET, or write to help@myhealthyhomecare.com and we will reply the next working morning.