Talk to us
Reach a person at the shop.
There is no ticket queue and no robot. During Mon-Fri, 8:30am-5:30pm ET somebody here picks up the telephone, and outside those hours the email inbox is read every working morning and answered the same day.
Four ways to get hold of us
Telephone — the quickest
Mon-Fri, 8:30am-5:30pm ET
Best for placing an order, changing one, checking where a parcel has got to, or having a label read to you. Mid-morning and mid-afternoon are the quietest; first thing on a Monday is the busiest.
Call the shopEmail — answered next working morning
Write at any hour
Best for returns, receipts and anything you want a written record of. Include your order reference if you have one, and the name the order was placed under if you do not.
Write to usPost — the old way still works
Returns and correspondence
INVITE HEALTH, INC.136 Oak Drive
Syosset, NY 11791
US
Please ring or email before posting a return so we know to look out for it and can get the refund moving the day it lands.
Ask us to ring you back
If our hours do not suit yours
Email help@myhealthyhomecare.com with your number and a rough window — "Tuesday morning" is enough — and we will call you inside Mon-Fri, 8:30am-5:30pm ET. We will not pass the number to anyone else and we will not use it for marketing.
See the three options firstNo website required
Ordering over the telephone, step by step
The order desk. Telephone orders are written on the pad first and typed up afterwards.
You do not need to use this website to buy anything. Ring +1 (516) 506-7800 during Mon-Fri, 8:30am-5:30pm ET and we will do the whole thing on the line. The call takes about five minutes and goes like this.
- Have three things to hand: the delivery address, your card, and a rough idea of how many bottles you want. If you are not sure, that is fine — that is what step two is for.
- We read you the options. Two, three or six bottles, the price of each and what it works out to per bottle. No pushing towards the big one.
- We read the label if you want it. The whole Supplement Facts panel, line by line, before you commit to anything.
- We take the address and read it straight back to you, spelling included. It can be a different address from the card — a parent, a neighbour, a work address.
- We take the card, repeat the number back once, and enter it once. It is charged for this order only and is not kept on file for any future charge.
- We say the total out loud — bottles, delivery, final figure — and nothing is charged until you say yes.
- You get it in writing. Give us an email address and the confirmation and tracking go there. No email? Say so, and we put a printed copy in the box.
We will never ask for your Social Security number, your bank login, or a password. If anyone claiming to be us asks for those, it is not us — hang up and ring +1 (516) 506-7800 directly.
What we can help with, and what we cannot
Worth knowing before you ring, so nobody's time is wasted.
Ring us about
- Placing, changing or cancelling an order
- Where a parcel is, or one that has not arrived
- Something damaged, missing or wrong in the box
- Starting a return and getting the refund moving
- Having the label or the Supplement Facts panel read to you
- Prices, delivery charges and what your total would be
- Getting a receipt or an invoice re-sent
- Stopping the text messages, or never starting them
Please do not ring us about
- Whether a supplement is right for you — ask your doctor or pharmacist
- How it might interact with a medicine you take — ask your pharmacist
- Dosage beyond what the label says — the label is the authority
- Anything that amounts to medical advice, which we are not qualified to give and will not attempt
If you are unwell, or you think something you have taken has caused a problem, contact a healthcare professional. In an emergency, call 911.
Entirely optional
Text offers from Invite Health, Inc
If you would like to hear from the shop by text message when there is a sale or a new product on the shelf, put your mobile number in the form. It takes a moment, it changes nothing else about your account or your orders, and you can end it whenever you like.
Programme details
- Programme name: INVITE HEALTH, INC. text offers.
- What we send: marketing messages only — sales, seasonal offers and new products.
- What we never send by text: order confirmations, receipts, delivery notices and tracking. Those all go to your email address.
- How often: Up to 3 messages per month; frequency varies.
- Cost: we do not charge for the messages, but message and data rates may apply from your carrier.
- Who can join: US mobile numbers only, and you must be 18 or over. Landlines and numbers outside the United States cannot be added.
- To stop: reply STOP to any message. You can also use our removal form or telephone the shop.
- For help: reply HELP, email help@myhealthyhomecare.com or ring +1 (516) 506-7800.
- Consent is not a condition of any purchase, and it is not needed to order anything from us.
- Your number stays here. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. See the Privacy Policy and Terms of Sale.
The messages you will see
When you join: INVITE HEALTH, INC.: You are signed up for promotional texts, up to 3 per month. Msg & data rates may apply. Reply HELP for help or STOP to unsubscribe.
If you reply HELP: INVITE HEALTH, INC.: Promotional texts, up to 3/month. Msg & data rates may apply. Help: help@myhealthyhomecare.com or (516) 506-7800. Reply STOP to unsubscribe.
If you reply STOP: INVITE HEALTH, INC.: Unsubscribed. You will receive no more promotional texts from us. Reach us at help@myhealthyhomecare.com.
How long we take to answer
| How you reach us | When we answer |
|---|---|
| Telephone during Mon-Fri, 8:30am-5:30pm ET | Straight away, or a call back the same day if every line is busy |
| Telephone outside those hours | Nobody is in the building. Leave a message and we ring back the next working morning |
| Read every working morning and answered the same working day | |
| Post | Whenever it lands, and we ring or email you to confirm we have it |
| Text message removal form | Immediately, and reply STOP works just as fast |
Where to find the paperwork
Who we are
INVITE HEALTH, INC., EIN 13-3910980, at 136 Oak Drive, Syosset, NY 11791. The full business record is on our store page.
How we handle data
What we collect, what we do with it, and what we never do with your mobile number, is set out in the Privacy Policy.
Buying and returning
Prices, the 180-day returns window and the text message terms are in the Terms of Sale.